These Terms and Conditions govern how One Way Global Tourism FZE LLC provides visa, flight, hotel and travel consultancy assistance to clients in the United Arab Emirates. Please read them carefully before booking any service with us.
By requesting or receiving a service from us — whether by WhatsApp, phone, email, in person or through our website — you confirm that you have read, understood, and agree to be bound by these Terms, together with our Privacy Policy and Shipping/Delivery Policy (together, the "Agreement"). If you do not accept any part of this Agreement, please do not use our services.
By engaging One Way Global Tourism FZE LLC for any service — through WhatsApp, telephone, email, in person, or via our website — you ("Client", "you") confirm that you have read, understood, and agree to be legally bound by this Agreement.
If you do not accept all provisions of this Agreement, you must not proceed with our services.
"Services" means visa assistance, flight, hotel, holiday package, and any related travel arrangement, documentation, or consultancy that we provide, whether as principal or as agent.
"Supplier" means any third party — airline, hotel, embassy, visa centre, insurance provider, tour operator, payment processor or similar — whose product or service we help arrange.
"Force Majeure" has the meaning given in Section 9.
Agent, not principal. Except where we state otherwise in writing, we act solely as an intermediary between you and the relevant Supplier. Your underlying contract for the travel product itself is with that Supplier, and their own terms will apply — please read them.
No government affiliation. One Way Global Tourism FZE LLC is an independent consultancy and is not affiliated with, endorsed by, or acting on behalf of any embassy, consulate, immigration authority, or UAE government department. All final decisions rest solely with those authorities.
Our services typically include: visa-form completion, appointment scheduling and document preparation; booking facilitation for flights, hotels, insurance and holiday packages; and advisory support before, during and after travel.
Age and capacity. Our services are offered only to individuals aged 18 or older with legal capacity to contract under UAE law.
Accurate information. You are responsible for ensuring that all information and documentation you provide are true, complete and current. We are not liable for delays, refusals, losses or additional costs arising from inaccurate or incomplete information you supply.
Verify before committing. Please confirm all approvals before making non-refundable travel arrangements. Any illustrative itinerary we provide (for example, a dummy ticket to support a visa application) is for reference only until full payment and confirmation are received.
Pricing. Quotations are subject to availability, currency movements and Supplier repricing until payment is completed in full.
Our fees. We charge professional fees for consultation, documentation and booking facilitation, which may include commission from Suppliers. These fees are explained to you before payment.
Payment terms. Payments must be made through methods we approve. Late payments, disputed charges or unpaid balances may attract administrative fees and recovery costs.
Our specific refund policy is as follows:
Clients receive a detailed invoice and service description before making any payment.
If we are unable to provide the agreed service (for example, if an appointment cannot be secured), the client may be eligible for a refund. Any payment processing or payment link fees may be deducted from the refunded amount.
Once the client has accepted the service, completed the payment, and we have started processing the request, the service fees are non-refundable.
Visa fees, embassy fees, airline fees, and third-party charges are non-refundable.
Requests to change a booking are subject to the relevant Supplier's and embassy's own rules, plus our prevailing service fees.
Once we have begun work on your request — including advisory input, document review, or any booking action — our service fees become non-refundable, as set out in Section 5. Where a Supplier issues a refund, we will pass this on to you less any charges already incurred and our administration fee.
Itineraries, schedules or appointments may occasionally be changed or cancelled by a Supplier or government authority for reasons outside our control, such as strikes, system failures or regulatory changes. We are not liable for such changes (see Section 10).
All visa and immigration outcomes are determined solely by the relevant embassy, consulate or issuing authority. We do not guarantee approval, processing time, or entry at the border, even where all documentation is valid and complete.
Where a visa application is refused, fresh professional fees apply for any resubmission. You are responsible for attending appointments on time, providing biometrics or additional documents when requested, and complying with any destination health or security requirements.
Visa approvals, visa refusals, administrative processing, embassy delays, or flight cancellations are beyond our control. Our role is to assist clients by providing accurate information and professional support throughout the process.
When Appointment Be Selected From Client And Confirm There's No Refund
The terms and conditions of the relevant airline, hotel, car-hire company, insurer or tour operator govern the product or service they provide. We make no representations and exclude all warranties, whether statutory or implied, regarding a Supplier's performance, suitability or fitness for purpose.
Any claim for loss, damage or injury arising from a Supplier's act or omission must be pursued directly against that Supplier.
"Force Majeure" means any event beyond our reasonable control, including natural disasters, epidemics, armed conflict, civil unrest, regulatory or border closures, strikes, system outages, or currency restrictions.
Where a Force Majeure event occurs, we may suspend or end the affected service, retain fees already earned for work performed, and offer, at our discretion, credit or alternative arrangements. We exclude liability for losses arising from such events to the fullest extent permitted by law.
To the maximum extent permitted under UAE law, our total liability arising from any claim — whether in contract, negligence, statute or otherwise — will not exceed the service fees we actually received for the transaction giving rise to that claim.
We are not liable for indirect or consequential losses, loss of profits or data, personal injury or property damage caused by a Supplier's acts or omissions, costs from missed flights or denied boarding, or losses arising from currency movements or banking delays.
Nothing in this Agreement limits liability for death or personal injury caused by our proven gross negligence or wilful misconduct, where such a limitation would be prohibited under UAE Federal Law No. 15 of 2020 on Consumer Protection.
You agree to indemnify and hold us, our officers, employees and agents harmless from any claim, loss, liability or expense (including reasonable legal fees) arising from your breach of this Agreement or a Supplier's terms, your violation of any law or third-party right, or any inaccurate or fraudulent information you provide.
Quoted prices in AED are based on prevailing exchange rates at the time of quotation. Any additional cost caused by currency movement between the quotation date and the payment date will be added to your invoice.
All content, trademarks, logos and materials relating to One Way Global Tourism FZE LLC are our exclusive property. You may not copy, modify, reproduce or otherwise exploit them without our prior written consent.
We collect and process personal data in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and its executive regulations. Full detail on what we collect, why, and your rights over your data is set out in our Privacy Policy.
We use strictly necessary, functional and analytical cookies on our website to operate, secure and improve our services. By continuing to browse our website, you consent to our use of cookies. You may disable cookies through your browser settings, though this may affect certain features.
We comply with UAE anti-money-laundering and "know your customer" requirements. We reserve the right to request proof of identity, decline suspicious transactions, or report activity to the relevant authorities without prior notice. Communications with us may be recorded or monitored for quality assurance and legal compliance.
One Way Global Tourism FZE LLC holds a travel-related licence issued by the relevant UAE free-zone authority and operates in compliance with applicable UAE tourism regulations. Nothing in this Agreement implies any endorsement by a government tourism authority, embassy or consulate.
This Agreement is governed by and construed in accordance with the laws of the United Arab Emirates. In the event of a dispute, both parties will first attempt to reach an amicable resolution through good-faith discussion.
Failing amicable settlement, the courts of Dubai (excluding the DIFC) shall have exclusive jurisdiction, unless we elect, at our sole discretion, to refer the matter to arbitration under the rules of the Dubai International Arbitration Centre, seated in Dubai, in the English language.
If any provision of this Agreement is found unlawful or unenforceable, that provision will be severed and the remaining provisions will continue in full force.
We may assign or transfer our rights and obligations under this Agreement to an affiliate or successor entity. You may not transfer your rights under this Agreement without our prior written consent.
This Agreement represents the entire understanding between you and us regarding our services, superseding any prior statements or representations. We may update these Terms from time to time; material changes take effect once published on our website. Continued use of our services after an update constitutes your acceptance of the revised Terms.
For questions about these Terms, or to exercise any data-protection right, please contact us:
One Way Global Tourism FZE LLC
3S Group, Dubai World Trade Centre
21st Floor, Sheikh Rashid Tower
Dubai, United Arab Emirates
Phone / WhatsApp: +971 56 521 6932
Email: sales@onewaytourism.com